How cash on delivery works for handmade wooden orders in Pakistan
What happens after you order, what you pay the courier, what to check at the door and how to claim if a piece arrives damaged.
Cash on delivery (COD) means you order online, pay nothing in advance, and hand the courier the total when your parcel arrives. At Sillanwali Handicrafts the workshop confirms your order within 24 hours, Leopards delivers anywhere in Pakistan in 3 to 4 days, and you inspect the parcel at the door.
What happens between placing an order and the parcel arriving?
You choose a piece, enter your name, mobile number, address and city, and place the order. Nothing is charged online. Within 24 hours the workshop contacts you to confirm the order and the address before anything is dispatched. If we cannot reach you, an order may be held or cancelled, so keep your phone nearby and check WhatsApp.
Once the order is confirmed, the piece is packed in the workshop in Sillanwali, Sargodha, and handed to Leopards, who deliver within 3 to 4 days to all major cities and most towns. If you are unsure whether we reach your area, ask before you order and we will confirm.
How much do you pay the courier?
The total shown in your cart and at checkout is the amount you pay: the price of the piece plus one standard shipping charge, set by parcel size. An order pays the rate of its largest piece, once, and orders of PKR 10,000 or more ship free.
- Small pieces (boxes, coasters, plates, jars, kitchen tools and the wooden foot massager): PKR 250
- Medium pieces (lamps, wall clocks, vases, surahis and serving pieces): PKR 400
- Tables: PKR 700
- Example: the Wooden Foot Massager is Rs. 1,199 plus Rs. 250 delivery, so Rs. 1,449 to pay on arrival
- Example: a wall clock and a small box in one order pay the single medium rate of PKR 400
See the Wooden Foot Massager: Rs. 1,199, cash on delivery
What should you check when the parcel arrives?
Please inspect the parcel at the door and record one continuous unboxing video as you open it, showing the sealed package and then the piece coming out. If anything is damaged in transit, that video is what lets us resolve it quickly, so it is worth a minute even when everything looks fine.
Every piece is wrapped and cushioned with foam corners inside a rigid box, and fragile pieces are double-boxed, so the surface should arrive as it left the workshop.
- Film the sealed parcel first, then the opening, without cutting the video
- Look for cracks, chips or loose parts as the piece comes out
- Expect small natural differences: each piece is hand-made, so grain, colour and pattern vary slightly from the photograph, and that is part of the craft rather than a defect
- Keep the box and foam corners until you are happy with the piece
What if a piece arrives damaged, or you change your mind?
For a damaged or defective piece, message us within 7 days of delivery with your order ID, the unboxing video and clear photos. Once we confirm the damage we repair, replace or refund the piece, and where a replacement is possible the choice is yours.
For a change of mind on a shop piece, contact us within 7 days of delivery. The piece must be unused and in its original condition and packaging, and the cost of return delivery is yours. Refunds are paid by bank transfer or a mobile wallet such as JazzCash or Easypaisa within 7 working days of the refund being approved.
Custom and engraved orders cannot be returned for change of mind, because they are made specifically for you. They are fully covered if they arrive damaged or defective.
Why does it matter to accept the parcel?
A refused cash on delivery parcel costs the workshop courier charges both ways, so please order only when you intend to accept it. If your plans change, tell us before the parcel is dispatched and we will cancel it.
How do you contact us about an order?
Message the Apne Technologies WhatsApp line on +92 346 7762621 with your order ID. It is a messaging line, so please do not call it. You can also email kaleemullahkalyar@gmail.com. Buyers outside Pakistan cannot use cash on delivery online, so contact the workshop and the order, shipping and payment are arranged directly.
Frequently asked questions
- Do I pay anything when I place a cash on delivery order?
- No. Nothing is charged online or in advance. You pay the courier the order total, including any delivery charge, when the parcel arrives.
- How long does cash on delivery take in Pakistan?
- The workshop confirms your order within 24 hours. After that, Leopards delivers within 3 to 4 days, nationwide.
- Can I check the parcel before I accept it?
- Yes. Our policy asks you to inspect the parcel at the door and record an unboxing video as you open it. The video is needed if you later make a damage claim.
- How much is delivery on a cash on delivery order?
- Delivery is free on orders of PKR 10,000 or more. Below that one charge applies by parcel size: PKR 250 for small pieces, PKR 400 for medium pieces and PKR 700 for tables.
- What happens if I refuse the parcel?
- A refused cash on delivery parcel costs the workshop courier charges both ways. If you need to cancel, tell us before the parcel is dispatched.
- Can I use cash on delivery from outside Pakistan?
- No. The online shop delivers inside Pakistan only, because cash on delivery is not available across borders. Contact the workshop and we will arrange the order, shipping and payment with you directly.