Return & Refund Policy
Last updated July 2026
Every piece is made to order by hand, so this policy is built around damage and defects rather than change of mind. Please read it before ordering, alongside our Terms of Service.
The unboxing video — please record it
Record a single, continuous unboxing video as you open your parcel, showing the sealed package and the piece as it comes out. This video is required to make a claim for a damaged or defective item. Without it we may not be able to process a replacement or refund, because it is our only way to confirm the piece left us in good condition and arrived otherwise.
Damaged or defective items
If your piece arrives damaged or with a manufacturing defect, contact us within 7 days of delivery with your order ID, the unboxing video, and clear photos. Once we confirm the damage, we will repair, replace, or refund the piece — your choice where a replacement is possible.
Personalized pieces
Personalized pieces — anything engraved with a name, date, ayat, logo, or custom text — cannot be returned or refunded for change of mind, because they are made specifically for you. This is standard for personalized, made-to-order goods. They are fully covered if they arrive damaged or defective, on the same terms above. Note that spelling or content you approved before crafting is not a defect (see our Terms).
Non-personalized pieces
For pieces without personalization, if you change your mind, contact us within 7 days of delivery. The piece must be unused and in its original condition and packaging. Return delivery is arranged with us; the cost of return delivery for a change of mind is the customer's, and we refund the price of the piece once it is received and checked.
How refunds are paid
Because orders are paid by cash on delivery, approved refunds are paid by bank transfer or a mobile wallet such as JazzCash or Easypaisa, to details you provide, within 7 working days of the refund being approved.
Exchanges
Prefer an exchange? For an eligible damaged or defective piece, we will remake or swap it for the same or a different piece; any price difference is settled by cash on delivery or transfer. Message us and we'll arrange it.
How to start a claim
Message us on WhatsApp at +92 300 0000000 or email kaleemullahkalyar@gmail.com with your order ID, the unboxing video, and photos. We'll take it from there.