Return & Refund Policy

Every piece is made by hand and inspected before it is packed. This policy covers what happens if something arrives damaged, and how change-of-mind returns work. Please read it alongside our Terms of Service.

The unboxing video — please record it

Record a single, continuous unboxing video as you open your parcel, showing the sealed package and the piece as it comes out. This video is required to make a claim for a damaged or defective item. Without it we may not be able to process a replacement or refund, because it is our only way to confirm the piece left us in good condition and arrived otherwise.

Damaged or defective items

If your piece arrives damaged or with a manufacturing defect, contact us within 7 days of delivery with your order ID, the unboxing video, and clear photos. Once we confirm the damage, we will repair, replace, or refund the piece — your choice where a replacement is possible.

Custom orders

Custom orders — anything made to your design or engraved with a name, date, ayat, logo or custom text through our Custom Orders page — cannot be returned or refunded for change of mind, because they are made specifically for you. They are fully covered if they arrive damaged or defective, on the same terms above. Spelling or content you approved is not a defect (see our Terms).

Change of mind

For pieces bought from the shop, if you change your mind, contact us within 7 days of delivery. The piece must be unused and in its original condition and packaging. Return delivery is arranged with us; the cost of return delivery for a change of mind is the customer's, and we refund the price of the piece once it is received and checked.

How refunds are paid

Approved refunds are paid by bank transfer or a mobile wallet such as JazzCash or Easypaisa, to details you provide, within 7 working days of the refund being approved.

Exchanges

Prefer an exchange? For an eligible damaged or defective piece, we will replace it or swap it for a different piece; any price difference is settled when we arrange it. Message us and we'll arrange it.

How to start a claim

Message us on WhatsApp at +92 333 3344341 or email kaleemullahkalyar@gmail.com with your order ID, the unboxing video, and photos. We'll take it from there.