Privacy Policy

This policy explains what information Sillanwali Handicrafts ("we", "us") collects when you use sillanwalihandicrafts.com, why we collect it, and the choices you have. We collect only what we need to make and deliver your order, and we never sell your data.

Information we collect

• Order and contact details you give us: your name, phone number, delivery address, and — if you provide it — your email address and any order notes.
• Personalization content you enter: names, dates, ayats, or text to be engraved on your piece.
• Messages you send us through the contact form or WhatsApp.
• Analytics and advertising data collected automatically through cookies and pixels (see below), such as pages viewed and general device information.

How we use your information

• To make your made-to-order piece and confirm its details with you.
• To deliver your order and take cash-on-delivery payment.
• To reply to your questions and provide support.
• To understand how the site is used and improve it.
• To measure and, where enabled, show our advertising.

Cookies and advertising pixels

We may use cookies and similar technologies, including the Meta (Facebook) Pixel and Google tags/analytics, to measure site usage and advertising performance. These tools may set cookies and receive information about your visit. You can control cookies through your browser settings and through the cookie notice shown on the site. Advertising and analytics tags load only when configured and, where required, after you accept them.

How we share information

We do not sell your personal data. We share it only with the delivery couriers needed to bring your order to you, and with service providers (such as analytics and messaging) that help us run the site — each only with the data needed for their task. We may disclose information if required by law.

How long we keep it

We keep order records for as long as needed to fulfil the order and to meet legal, accounting, and warranty needs. Inquiry messages are kept while we assist you and for a reasonable period afterward.

Your rights

You can ask us to access, correct, or delete the personal information we hold about you, or to stop contacting you. Email kaleemullahkalyar@gmail.com and we will respond within a reasonable time.

Contact

Sillanwali Handicrafts, Rana Market, Sillanwali, Sargodha, Punjab, Pakistan. Email kaleemullahkalyar@gmail.com or message us on WhatsApp at +92 300 0000000.